Domain

Search Domain

Find and register your perfect domain name effortlessly with our user-friendly search tool.

Transfer Domain to ProtozoaHost

Seamlessly migrate your existing domain to our hosting service for a smooth and consolidated web management experience.

Shared Hosting

Shared Hosting

Reliable shared hosting in Nepal with cPanel, ideal for individuals and small businesses seeking feature-rich solutions

Business Hosting

Robust business web hosting on cPanel for enterprises in Nepal, offering advanced features and scalability.

Cloud Hosting

Robust business web hosting on cPanel for enterprises in Nepal, offering advanced features and scalability.

Plesk Hosting

User-friendly hosting in Nepal with Plesk control panel, suitable for individuals and businesses.

Direct Admin Hosting

Simple and cost-effective hosting in Nepal using DirectAdmin, perfect for streamlined website management.

WordPress Hosting

WordPress Hosting

Tailored for individual users, providing optimized hosting for standard WordPress websites.

WordPress Pro Hosting

Ideal for professional use, including business and e-commerce websites, offering advanced features and performance for robust online presence.

Nepal Based Server

Nepal Based VPS Server

Unleash the power of local hosting with our VPS Servers in Nepal—low latency, high-speed connectivity, and robust performance for your digital success.

Nepal Based Shared Hosting

Elevate your website's performance with our Shared Hosting in Nepal—experience low latency, quick ping times, and powerful servers right at home.

VPS & Server

Managed VPS Server

Hassle-free virtual private server hosting with expert management, ideal for users seeking professional oversight and support for their virtual environment.

Unmanaged VPS Server

Hassle-free virtual private server hosting with expert management, ideal for users seeking professional oversight and support for their virtual environment.

Storage Server

Optimal solution for data-intensive applications, providing ample storage capacity for businesses with large data requirements.

Service Level Agreement

The Service Level Agreement (SLA) is a brief document that outlines the level of service and support a company commits to providing to its customers. It defines the uptime guarantees, response times, and compensation in case of any service disruptions.

Service Level Agreement

ProtozoaHost is committed to providing exceptional services with high availability to our valued customers. We have designed the following service levels to ensure optimal performance and maximum uptime. Each service level specifies its applicability, the guaranteed level of service, and how service credits are calculated in case of any unforeseen issues.

ProtozoaHost guarantees a 100% Network Uptime for its reactive hosting service. However, routine maintenance and software updates may affect website functionality, and it is the client’s responsibility to ensure their website operates smoothly. For managed hosting services and ‘always on’ support, customized quotes can be provided on a case-by-case basis.

Power and Service Availability:

We guarantee that our power and services will be available 100% of the time in a given month. In case of any downtime, you will receive a Service Credit of 5% of the Net MRC for each hour (or fraction thereof) of Downtime.

Replacement Guarantee:

You can rely on us for the functioning of all Hardware/Services. If any hardware or services fail, we will replace or repair them at no cost within 1 hour of identification.

Network Uptime:

Our extensive network infrastructure allows us to provide a 100% Network Uptime Guarantee. In the rare event of any service experiencing downtime, we will credit 5% of the customer’s base monthly service fee for the first hour and an additional 5% for each subsequent hour, up to a maximum of 80% refund. Emergency scheduled downtime by ProtozoaHost will not be included in this calculation.

Exceptions:

There are certain circumstances beyond our control where we cannot be held liable for server downtime or data loss. These include acts of governmental bodies, war, sabotage, or failure of third-party services. Scheduled maintenance and emergency upgrades are also excluded.

Technical Support:

ProtozoaHost provides fully managed technical support to the primary technical contact at no charge. Our servers are monitored 24/7, and support agents are available through Livechat, Support Ticket, or Email. Response times for support emails are within 1 working hour, and phone calls are attended during working hours.

We are committed to providing exceptional services and resolving any issues promptly to ensure a seamless hosting experience for our customers. For any support inquiries, please contact us at [email protected].

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