Our Payment Policy

To use the service of the ProtozoaHost, You do need to accept the Payment Policy.

30 Day Money Back Period

We provide a 15-day money back guarantee on all Web Hosting, Reseller Hosting, and VPS Hosting packages with the following conditions:

  • Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
  • Refunds exclude setup fee
  • Refunds do not include cost of additional services purchased such as domain registration, migrations, dedicated IPs, or other licenses (such as LiteSpeed for VPS).
  • A written request must be submitted separately from the cancellation request within 15 days of cancellation.
  • Refunds are sent within 31 days of receiving the refund request.
  • Refunds are not granted to accounts closed for TOSviolations.

Domain Registrations/Renewals

All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.

In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it. But we donot assure you of a sure shot solution

Late Invoices

We do NOT provide extensions on invoices here at ProtozoaHost.All invoices should be paid on DUE DATE. We do have a 4 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.

Promotional Pricing

Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers.

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).

On our website, prices are displayed reflecting the best possible rate.

Please review our Terms of Service:

https://www.protozoahost.com.np/tos.php

Please review our Domains Renewal Prices and Accept the prices listed:

https://www.protozoahost.com.np/domainprices.php

And our Acceptable Use Policy:

https://www.protozoahost.com.np/aup.php


Last Updated: 20/01/2020

Frequently asked questionsHey there, have a question?
We have answered most frequently asked question.
how can i order new host ?

You can simply choose a best hosting package that suits your requirements and click on buy now option. We do provide simple interface for the process. You just need to signup or signin and get the payment done. New host is yours!. To host a website you need to change the domain's name server to our hosting provider name server which you recieve in your email provided during signup.

what is resellers hosting ?

Reseller Hosting is simply a bundle of shared hosting packages. Reseller hosting allows you to distribute the cpanels from one reseller account to multiple people. Well the number of people depends upon the hosting packages you select.

What Is LiteSpeed Web Server?

LiteSpeed web server is a high-performance Apache drop-in replacement. LSWS is the 4th most popular web server on the internet and the #1 commercial web server. Performance up to 20x faster than Apache with a small memory footprint and increased scalability.

What Is MariaDB?

MariaDB is a drop-in replacement for MySQL meaning it follows the same schemas and structure therefore is compatible with your current scripts/software that require mySQL. The difference is faster and safer data replication.

What uptime do you provide?

We proudly provide 99.9% Website Uptime (not network or server).

Where Are Your Servers Located?

Our servers are located in India, Germany, Finland, USA and Neitherland.

What Are My Limits Per cPanel?

The Limits of the Cpanel Depends upon the package you opt to go with. Our Packages start at just Rupees 39 per month

What happens if I need more limits per cPanel?

We handle this on a case-by-case basis. Sometimes we can upgrade your current package and can always move to a Managed VPS or Cloud Dedicated Server (we move all the data, you just have to pay the package difference). Scaling with NameHero is easy!

Will You Transfer My Existing Websites From My Old Web Host?

Yes, we'll transfer cPanel to cPanel accounts for free within the first 30 days. If you require transfers outside of this window, we can do it for a fee, or provide you with resources on how to do this yourself.

Do You Allow Adult Content?

No. We do not allow content that could be considered adult in nature on any package at ProtozoaHost.

Which Payment Gateway do you offer?

We do have a lot of payment gateways. You can pay us via Khalti, Esewa for nepal.

free 01
Imunify 360

Our all plans supports Imunify 360 which is centralised for the malware protection and different attacks.

02
Daily Backup

Our system performs daily backups, weekly backup and monthly backup until service is terminated, cancelled or suspended.

03
WHM/cPanel

Our all the plans give free access to the cPanel where as Reseller Plans gives you access to the WHM too to create cPanels.