Anti Spam Policy

To use the service of the ProtozoaHost, You do need to accept the Anti Spam Policy.

ProtozoaHost takes email spam very seriously and has developed a policy to help protect, prevent, and control incidents that have lasting effects on the health of our servers.

Main Cause Of Spam

The majority of email spam comes from websites that have been compromised by an attacker. Most of these incidents come from running outdated WordPress software including outdated plugins and/or themes.

It is the customer's responsibility to actively update and patch third party software applications as they're released. Failure to do so can lead to a compromised website.

Strong Passwords

Spam that doesn't originate from compromised websites often stems from user's having weak/un-secure cPanel, email, and other passwords. All passwords used should be generated using the password generator inside of cPanel.


It is the customer's responsibility to ensure all passwords used across services are strong and updated regularly. Any leakage of password due to weak one will be none of protozoa host responsibility.


Three Strike System


--To increase our server email delivery rate, ProtozoaHost has developed a three-strike system for our customers.

Strike 1: First Offense - 24 Hour Suspension

If Spam is detected from your cPanel account it will immediately be suspended for a full 24 hours to allow our team to begin assessing the damage to our network.

The 24 hour suspension will be lifted once we have made contact with the account owner via our ticket system. We will provide the customer will details that need to be taken to resolve the issue and get their website back online.

Most of the time this includes, scanning local computer, changing all passwords, and updating third-party software on the cPanel account.

Strike 2: Second Offense - Professional Account Cleaning

If Spam is detected a second time from your account it will also immediately be suspended for 24 hours to begin our damage control.

Once again, we will wait to lift the suspension until we have verified the customer has been made aware of actions necessary to stop the outgoing emails.

At this time we will recommend an "account cleaning" which can be conducted by our team for our hourly server administrative rate of $75 or we will recommend a trusted third-party that specializes in account security.

Strike 3: Third Offense - Account Termination

Unfortunately if spam is detected a third time the account will be suspended and terminated within 48 hours.

Customers that don't maintain good security practices with their accounts put our entire network at risk. Therefore we cannot continue to work with individuals who continually allow their sites to engage in illegal behavior.

In accordance with our Terms of Service, we will be unable to offer these customers a refund but can provide a backup of the site in the current state.

Frequently asked questionsHey there, have a question?
We have answered most frequently asked question.
how can i order new host ?

You can simply choose a best hosting package that suits your requirements and click on buy now option. We do provide simple interface for the process. You just need to signup or signin and get the payment done. New host is yours!. To host a website you need to change the domain's name server to our hosting provider name server which you recieve in your email provided during signup.

what is resellers hosting ?

Reseller Hosting is simply a bundle of shared hosting packages. Reseller hosting allows you to distribute the cpanels from one reseller account to multiple people. Well the number of people depends upon the hosting packages you select.

What Is LiteSpeed Web Server?

LiteSpeed web server is a high-performance Apache drop-in replacement. LSWS is the 4th most popular web server on the internet and the #1 commercial web server. Performance up to 20x faster than Apache with a small memory footprint and increased scalability.

What Is MariaDB?

MariaDB is a drop-in replacement for MySQL meaning it follows the same schemas and structure therefore is compatible with your current scripts/software that require mySQL. The difference is faster and safer data replication.

What uptime do you provide?

We proudly provide 99.9% Website Uptime (not network or server).

Where Are Your Servers Located?

Our servers are located in India, Germany, Finland, USA and Neitherland.

What Are My Limits Per cPanel?

The Limits of the Cpanel Depends upon the package you opt to go with. Our Packages start at just Rupees 39 per month

What happens if I need more limits per cPanel?

We handle this on a case-by-case basis. Sometimes we can upgrade your current package and can always move to a Managed VPS or Cloud Dedicated Server (we move all the data, you just have to pay the package difference). Scaling with NameHero is easy!

Will You Transfer My Existing Websites From My Old Web Host?

Yes, we'll transfer cPanel to cPanel accounts for free within the first 30 days. If you require transfers outside of this window, we can do it for a fee, or provide you with resources on how to do this yourself.

Do You Allow Adult Content?

No. We do not allow content that could be considered adult in nature on any package at ProtozoaHost.

Which Payment Gateway do you offer?

We do have a lot of payment gateways. You can pay us via Khalti, Esewa for nepal.

free 01
Imunify 360

Our all plans supports Imunify 360 which is centralised for the malware protection and different attacks.

02
Daily Backup

Our system performs daily backups, weekly backup and monthly backup until service is terminated, cancelled or suspended.

03
WHM/cPanel

Our all the plans give free access to the cPanel where as Reseller Plans gives you access to the WHM too to create cPanels.